Help - Host
Delete my listing
Login (if not already)
Click the Dashboard link at the top of every page
Click Delete Accou..
Who can use this website?
This site is targeted at bringing together two groups of people:
1. People seeking homestay accommodation, such as students who are ..
What is the cost to use this website?
For homestay guests the site is and always will be completely free.
For host families they can choose a free or paid listing for $9.95 per ..
How can I register?
You can register using the Registration page.
As part of the registration you must activate your account.
Do you inspect the accomodation or screen guests?
We do not inspect accommodation or screen visiting students.
The purpose of this website is to provide a platform for students and homestay ..
Who sets the homestay host fees?
These are set by each homestay host themselves...
Does this website take any commission from the payment?
No. Any arrangement is purely between homestay provider and the student.
We feel it is better to have fewer people in the chain wanting a s..
What are the differences between a paid featured listing and a free listing?
For a monthly fee of $9.95 a featured listing provides man..
How do I change to a Featured Listing?
Login to the site.
Click the Upgrade button in the banner.
Follow the steps to upgrade...
How do I cancel a Featured Listing?
Login to our site if not logged in already,
Click the Dashboard link at the top of every page.
Click the 'Cancel PayPal Subscr..
I upgraded to a Featured Listing but don't seem to have any of the features
Upgrades are automatic the instant we receive payment. Delays occur if you send an eCheck by PayPal.
PayPal will send an eCheck instead of..
I cannot login
You must have activated your account to login. If not please use the resend link.
If you have forgotten your password please use the passwor..
Can I put my email address on my listing?
You can do this but it is not recommended. Amost certainly it will lead to ongoing spam e-mail.
Free host listings that include an email a..
My listing has been deleted
We periodically remove old guest listings.
Free host listings are removed every 3-4 months. Free host listings that include email addresses..
Why you should use the message system
The messaging system on Phoenix Homestay has been designed to help make communication between members simple, centralised and above..
How can I see my sent messages?
You must first be logged in.
One way is to go to the Dashboard \ Sent messages:
I cannot find my listing
Your listing may not appear for a number of reasons, please follow these few steps to rectify:
Problem: Are you able..
Hide my listing
You can set your listing to hidden anytime.
Login to the site.
Click Dashboard on the top of any page.
Click Edit Listing.
On this page is H..